If you are a Netflix user then you face some errors like Netflix Error Code UI-800-3, Netflix Error Code NW-2-5, Netflix Error code M7121-1331-P7 & M7111-1331-4027, Error Code: M7703-1003 once in a whole subscription. These are some common errors on Netflix which are announced by the official Netflix website and Netflix Error 0013 is also one of them.
The Netflix Error 0013 occurs when there’s some problem with your network connection or some information stored in your device which needs to be refreshed.
When you have this error, you’ll usually see a message like this:
Sorry, we could not reach the Netflix service. Please try again later. If the problem persists, please visit the Netflix website (0013).
How to Fix Netflix Error 0013
Obviously, you want to get rid of this error and you can do this by some simple methods. So try the below steps one by one to fix Netflix Error 0013:
Solution 1: Try Different Internet Connection
Try to stream video with your cellular data on your device. We generally don’t advise streaming over a data network as a fix, it’s a good way to see if a current or home network configuration issue is what’s keeping you from streaming reliably.
If you’re able to stream video with a different internet connection then we advise you to contact your internet service provider to fix the Netflix Error 0013.
Solution 2: Clear the Netflix app data
Netflix stores some require files in the app data cache and sometimes this data gets corrupted and we get this error. Follow the below steps to clear the app cache:
Note:- Clearing app data will delete any titles you have downloaded to the device.
- Navigate settings in your device and select app.
- Select the app manager.
- Tap on Netflix app and select “Clear Data” to clear the cache.
Try to Stream video again to see your error is fixed or not.
Solution 3: Try the Old Version of Netflix App
Sometimes, this solution helps users to fix Netflix Error 0013. It’s possible that Current Netflix versions may not be compatible with your firmware.
Uninstall the current version and install the old version of Netflix, you need to enable “Unknown Sources” under your device’s Security settings. You can download the old version of the app here.
Note:- You need to disable the auto app update for Netflix. To do this go to the play store and type Netflix then Click the 3 vertical dots on the top right to open the Options menu and uncheck this.
If the above solutions don’t work for you then reinstall the Netflix app or reinstall the Netflix app to solve the Netflix error 0013.