Netflix users faced the Netflix Error Code NW-2-5 once in a whole subscription. This Error Code NW-2-5 occurs when there’s a connection issue with your internet and that’s why you are unable to reach Netflix services. Mainly Xbox-, PS4, and smart TV users are affected by the NW-2-5 error.
Most users report that Netflix is not an issue on all devices, but only on a certain device in their homes. Such a Netflix error can be frustrating because the problem can not be identified and solved when the streaming service cannot be opened.
Solution 1: Check your Internet Connection
You should first check internet connectivity if the Netflix Error NW-2-5 error code appears during the streaming of Netflix. This is because this disturbing error causes an Internet connection problem, preventing your device from accessing the Netflix server.
If you stream from University, Hotel or Business place, There are lots of chances that the network administrator may have disabled access to streaming services.
So first check your internet connection on whatever the device you are using.
Solution 2: Check your DNS settings.
You can check DNS settings on some devices, and some don’t. It helps for some users to fix the Netflix Error NW-2-5. You will have to skip this step if you can not check the DNS settings on your device.
Solution 3: Use an Ethernet Connection.
You should try to connect directly to the modem if you are using a wireless router connected to a modem. You need an Ethernet cable to do this. If this helps to reach Netflix, the problem is with your router. The following steps are taken to verify:
- Switch off the device you use.
- Connect the device to the modem directly with the Ethernet cable.
- Unplug the modem and plug it back for at least 30 seconds.
- Turn it on and try to get back to Netflix.
When the router is identified as the cause of Netflix Error code NW-2-5, then you have two options are available – either bypassing the router to re-configure router and DNS settings.
Solution 4: Restart Your Devices.
You need to restart your device to fix the Netflix Error code NW-2-5. If they are separate devices, shut down both your router and modem. You may also need to unplug them to fix the problem completely.
Solution 5: Contact your Internet Service Provider
You may have a problem with your internet access, or your Internet service provider may face a major problem if you still face NW-2-5 after you have completed these steps.
I hope your Netflix Error code NW-2-5 is fixed.