Netflix site error almost occurs on all users once in their subscription. Getting any error while streaming your favorite content is also the most annoying thing.

Fixing any Netflix error is not a very tough task to do nowadays. This Netflix error appears when the window pops up on your streaming device that says-

netflix site error

According to Netflix’s official website, “It typically points to information stored on your browser that needs to be refreshed, or to a network connectivity issue.”

Some common Netflix errors like Error code 5.10, UI-800-3, and error code 5.8 can also irritate users around the world.

There are many reasons that can cause the “Netflix Site Error – We were unable to process your request“. So, before going to the solutions we must know why Netflix site error occurs

What are the causes of Netflix Site Error?

  • You are streaming on an incompatible browser.
  • Lots of Netflix cookies stored on your browser’s history.
  • The Netflix site error occurs when there’s a network connectivity issue with your device.
  • You are searching too much from different devices with a similar account.

So these are some common reasons for Netflix Site Error. Below are some solutions to the error ‘we were unable to process your request‘.

Solution 1- Use Different Device

If you get this error on your browser, then try to sign in to Netflix on a different device. If you’re already signed in to your account on another device you’ll first need to sign out of Netflix, then sign in again. If you are able to stream content without any issues, this means that something on the device you used before triggers the problem.

So, follow the next solution to fix this Netflix error on your device.

Solution 2- Clear the Netflix Cookie

In most instances, it is a matter of knowledge from your browser which is not up-to-date so it must be updated. Follow these steps to clear Netflix cookies on your device-

  • Go to to clear the Netflix cookie. This will sign you out of your account, so make sure you have your password to sign back in.
  • Click the Sign In button and type your Netflix email and password to log in to your account.
  • Check your error is fixed or not.

Solution 3- Try using VPN

As you may know, Netflix provides its streaming services in lots of other countries also. That is because it is not possible to see any show or production on all markets because license agreements are also involved.

That’s why Virtual Private Network (VPN) comes into the role. A VPN can provide you a temporary IP address for the country you want. So, add a VPN on your browser and try to stream on another country’s IP address.

Solution 4- Turn off Hardware Acceleration

You can allow hardware acceleration in your browser to boost your browsing experience. But this may be a factor that creates a connection error with Netflix. You may then seek to disable the hardware acceleration feature to fix the problem.

Turn off hardware acceleration on Chrome by following these steps-

  • Go to the “Menu > Settings”
  • Then scroll down and select “Advanced Settings” 
  • Under ‘System’ unchecks “Use hardware acceleration when available”.
Netflix site error fix

After that, restart your browser and test if Netflix’s error has been fixed or not.

Solution 5- Using incognito mode

Incognito mode helps users without recording information about them or visiting websites you don’t want to be saved to their history. So, try to stream any Netflix video in incognito mode.

If this helps and Netflix starts running then temporarily disable your extensions to identify which one is causing the rendering problem. To do this go to chrome://extensions and uncheck Enabled for each extension one by one.

After doing the above method, try to stream Netflix again. Hopefully, your error will be fixed.

Final Thoughts

These are some powerful ways to fix the Netflix site error. If the Netflix site error still persists, then check if your Netflix account is not causing this. you can try to reset your Netflix account password. Do so by going to and following the next few steps.

Sometimes Netflix also blocks some IPs related to an account that is flagged for unknown reasons. So, make sure you are not one of them.

If you fixed this error with another method, tell me in the comments.

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